IAB v2 Stats Delay

• 5:30 PM PDT (UTC-7) July 31st, 2020

  What happened?
  On 7/28/20 at ~2 pm PDT (UTC-7), we were alerted to a delay in loading download data into the processing pipeline.

  What was the impact?
  IABv2 statistics, including episode downloads and campaign impressions, were not updating for end-users of the ART19 app for approximately 6 hours. No data was lost during this time.

  How did we resolve the issue?
  We scaled out our data warehouse so that stats processing could finish. Data began processing again at approximately 6 pm PDT (July 28th, 2020).

  What steps are we taking to prevent future incidents?
  We have updated our policies for responding to system alarms to ensure rapid resolution. We are also working on optimizations to the stats processing workflow to reduce the risk of future incidents.

  Again, we apologize for any inconvenience caused. Feel free to reach out to support@art19.com with any other questions or concerns.

  6:35 PM PDT (UTC-7) July 28 2020

  The issue affecting IAB v2 stats has been resolved. There was no data loss. We will provide a postmortem later this week.

  We apologize again for any inconvenience. If you have any questions or concerns don’t hesitate to reach out to us at support@art19.com.

  5:15 PM PDT (UTC-7) July 28 2020

  We are actively investigating a stats delay affecting customers using IAB v2 measurement. We apologize for any inconvenience.

  If you have any questions or concerns don’t hesitate to reach out to us at support@art19.com.