Media Upload Issue

• 1:30 PM PDT (UTC-7) September 29 2020

  The issue affecting uploads of new ads and content to the ART19 platform has been resolved.

  What happened?
  On 9/29/2020 at approximately 9:30 AM PDT (UTC-7) a large operation was initiated to process hundreds of episodes, taxing our transcoder resources.

  What was the impact?
  Some users were unable to upload new ads and content to the ART19 platform for a couple hours.

  End users were not impacted and were still able to access published episodes and feeds.

  How did we resolve the issue?
  We scaled up infrastructure to handle the processing load.

  What steps are we taking to prevent future incidents?
  We will be implementing better throttling controls for large bulk operations to prevent overloading our transcoding stack.

  We apologize for any inconvenience caused. Feel free to reach out to support@art19.com with any other questions or concerns.

  12:30 PM PDT (UTC-7) September 29 2020

  We are actively investigating an issue impacting uploads of new ads and content to the ART19 platform.
  This does not affect end users, who can still access all published episodes and feeds. We apologize for any inconvenience.

  If you have any questions or concerns don’t hesitate to reach out to us at support@art19.com.