Statistics Delayed

• 7:01 AM PDT (UTC-7) on September 27th, 2016

  Processing has completed. Statistics are now fully up to date and this incident is resolved. We appreciate your patience and apologize for any inconvenience the delay in processing may have caused. We have implemented several safegards to detect or prevent a similar incident in the future and are working closely with our infrastructure partner, Amazon Web Services, to make our processing pipeline resilient to unexpected region-wide failures like the one that caused this incident.

  5:05 AM PDT (UTC-7) on September 27th, 2016

  Processing is still underway. Statistics are now up to date to 7 PM PDT on September 26th and from 11 PM PDT on September 26th to 4 AM on September 27th. We project the remaining data to finish processing in the next few hours.

  3:43 AM PDT (UTC-7) on September 27th, 2016

  Processing is still underway. Statistics are now up to date to 3 PM PDT on September 26th, from 6 PM to 7 PM PDT on September 26th, and from 11 PM PDT on September 26th to 3 AM PDT on September 27th.

  2:46 AM PDT (UTC-7) on September 27th, 2016

  Processing is still underway. Statistics are now up to date to 1 PM PDT on September 26th and from 11 PM PDT on September 26th to 2 AM PDT on September 27th. We are working dilligently to close this gap and get listen processing back to normal and appreciate your patience.

  1:50 AM PDT (UTC-7) on September 27th, 2016

  Processing is still underway. Statistics are now up to date to 11 AM PDT on September 26th.

  12:56 AM PDT (UTC-7) on September 27th, 2016

  Processing is still underway. Statistics are now up to date to 9 AM PDT on September 26th.

  11:31 PM PDT (UTC-7) on September 26th, 2016

  Processing has been underway and we have begun to catch up on unique listen tracking, which drives statistics across ART19. As a result, statistics are now up to date to 7 AM PDT on September 26th. We will continue to provide updates as statistics become available on the platform. Thank you for your continued patience.

  6:13 PM PDT (UTC-7) on September 26th, 2016

  Our service provider, Amazon Web Services, experienced an Internet connectivity issue this morning. Since that time, we have been trying to recover, but have been under heavy traffic and underestimated the magnitude of the data backlog. We’re working as quickly as possible to resolve the issue. Please note: no data has been lost, only our processing is delayed. We anticipate that our stats will be up to date later tonight.

  2:41 PM PDT (UTC-7) on September 26th, 2016

  Statistics data processing is still delayed. We are working as quickly as possible to process the backlog. Please note that no data has been lost and this only affects data since 3 AM PDT today. We expect to be fully caught up later today.

  11:42 AM PDT (UTC-7) on September 26th, 2016

  After review, we have determined that statistics data processing is delayed longer than originally estimated. We expect listening data to be up to date within a few hours. Sorry for the inconvenience.

  9:20 AM PDT (UTC-7) on September 26th, 2016

  We had a provider network issue processing listen data earlier that has resulted in delays in getting information processed and visible in the ART19 Content Management System. The issue has been corrected and you should start seeing your listen data from around 4 AM PDT (UTC-7) until 9 AM PDT (UTC-7) in the next hour or two. It will then catch up on the processing from 9 AM PDT (UTC-7) about an hour later. We expect it to take a few hours to get back to normal. We apologize for the inconvenience.